Ways to Prevent Copier/ Printer Problems
- When removing a paper jam always remove the paper the way it travels through the paper path.
- Never “yank” the paper out.
- Replace parts and service items when called for.
- Replace your ozone filters regularly, if required.
- If cleaning “wands” are supplied and required with toners use them.
- Replace cleaning pads and fuser oils as suggested.
- Have the unit cleaned regularly.
- Use a surge protector on the power line, not just a power strip.
Lines On The Page
- If pages have dark lines on them, the problem could come from several sources. Most of the time it is the problem of a foreign substance being on the scanner glass or mirrors. If the problem is not the on the glass or the mirror it can be in the imaging unit. Try changing the toner. This could solve your problem, and the imaging unit is more often than not warranteed, so the supplier should replace the cartridge for you.
- If the printer is a multi-component system (drum, toner, developer, each separate) this makes problem solving more difficult. There are more things to go wrong. Toner is usually not the problem. The drum (OPC) or the developer unit could be the problem.
- If there is a line, sometimes large, running the length of the page, it is usually a drum blade problem (wiper blade) and the drum unit usually requires replacement.
- Fusers can cause marks on the page also. They normally leave lines down the page. This is a technician-required problem.
Spots On The Page
- If the page has spots like toner is being “dropped” on the page, the problem is usually the developer unit. The developer unit is seldom able to be rebuilt, and should be replaced.
- If the spots are repeating the length of the page there could be a defect on the drum. Scratches from a foreign object or the drum has a “ping” that may be the manufacturers defect. These are often not warranteed, due to them being so fragile.
- The main cause of the print being duplicated in areas where they are not wanted is the fuser assembly.
- An improper combination of toner and drum in a toner cartridge could also be the problem.
- There have been cases where the manufacturer of the machine has produced a faulty part in the fusers and this has caused a problem.
Lines Across the Page
- The waste toner area could be full or not removing the waste toner properly. Replace or empty and clean the waste hopper.
- A bad connection between the imaging unit and the machine could cause this. Clean the connections with a dry cloth or towel.
- If you have light lines on a page or voided areas this is caused by a lack of toner on the drum. Insure you have toner and it is getting to the drum.
- Another problem may be the drum is no longer able to accept the charge to hold the toner. This means you may have to replace the drum unit.
- If your unit is an ink jet style copier the use or lack of use can cause image problems. The ink could be empty or the ink print head could be clogged from too little use.
- Many times the problem is not with the machine or its parts at all but the paper. Paper does absorb moisture, and the toner or ink can’t print on moisture well. These are usually seen as light spots or smears on the paper. About a half inch round and over a large area. If you are not sure put a new paper in the unit and see if that corrects the problem. Store your paper in a dry place.
- This could be that the density is set too dark, try to lighten the image. Most copiers have a density control.
- The drum may be near it’s “life” and could be causing an image problem.
- Bad toner can be the problem, some after market toners are much darker than those of the OEM (original equipment manufacturer). Try to adjust the density of to compensate. If the problem continues contact your supplier.
- Worn feed and exit rollers can cause the paper to wrinkle, call a technician.
- A fuser assembly is good for sixty thousand to a hundred thousand pages, after that they can fail easily. Call a technician.
- Moisture in pages can cause wrinkles, replace the paper.
- Worn paper trays can also cause jams allowing the paper to feed at and angle.
- Moisture in paper or improper paper (check stock) often causes jams.
- A dirty machine with paper dust can cause a jamming problem. Wipe the feed tires and the interior of the machine with a cloth to try and correct the problems. Worn paper path, worn fuser assembly, worn gears. Worn feed and exit tires, bad sensors, all cause jamming and require a technician.
Original post December 31st, 2007