Opportunities
Technical Service Representative-Manassas and Richmond Locations
Summary:
Provide superior customer service by maintaining, servicing and repairing equipment at customer locations as assigned. The technician will process strong communication skills, excellent people skills and the ability to multi-task and work independently in a fast paced changing environment to assist with prompt service and comprehensive technical support.
Description:
Primary Responsibilities
- Diagnosis office equipment repairs using a variety of testing devises and background knowledge.
- Technician demonstrates repair proficiencies on all equipment (digital copiers, faxes, printers etc.
- Read and interpret specifications, blueprints, charts, and schematics to determine machine settings, adjustments, installation and assembly.
- Technician methodically troubleshoots repair systems ensuring equipment is efficiently repaired.
- Technician converses intelligently with operators to ascertain problems prior to call or onsite visit.
- Technician writes thorough and legible service reports ensuring all times from dispatch thru completion, parts used, parts needed to order, meter reading PM counts etc. are accurately recorded.
- Maintain a neat and orderly car stock, requesting replacement parts/items as needed.
- Technician must have an understanding of Offix’s service procedures, company policies and protocol with an excellent ability to follow thru.
- Technician will be capable of performing occasional duties/projects as assigned.
Knowledge and Skill Requirements
- High School or Vo Tech Graduate with Tech School Diploma or equivalent hands on work for entry level.
- Excellent follow-up and communication skills.
- Seeking Canon certification as they are available.
- Excellent customer service and trouble shooting skills are essential.
- Proactive problem solver and creative thinker.
Working Conditions
- Travel required
- Valid drivers license, clean driving record.
- Lift of heavy objects over 100 lbs required.