Maintenance Programs

Preventive maintenance on a regular basis is required to provide users with high quality prints on a reliable basis. It also extends the life of the equipment and is required by equipment manufacturers.

The preventive maintenance program developed by Offix is the most comprehensive one on the market. Our certified service technicians are specially trained in preventive maintenance techniques, and they take pride in their work.

Software

We offer a full range of trusted and popular software solutions to all our clients.  Certain softwares are included free of charge to our customers (depending on equipment type).  We also offer multiple other software solutions that help our Service team respond to your maintenance needs faster and often before you even know there is a problem.  Offix is 100% focused on providing the best customer service possible.  As a part of this focus, we offer solutions to maximize your environment through effective workflow organization, service maintenance and software.

Maintenance Packages

Offix offers a varity of maintenance packages to meet your needs. Call us to discuss the published rates copiers, printers and wide format printers. We also offer fixed price plans.

Offix Maintenance Diagram

 

Comprehensive Repair

Copier and Printer Repair

Offix offers certified printer repair services and upgrades on printer parts for each and every brand we carry. We will address the issue promptly, and also diagnose the unit using a 22-step inspection and maintenance, to check for any other problems.

Brands We Service

Beyond the brands and lines we sell, Offix's service technicians are familiar with a wide range of brands and copier products. In addition to servicing Canon, Sharp, and KIP devices, our maintenance staff is also well prepared and trained to work with equipment from Dell and HP.

 

Guarantees

15 Month Equipment and/or Money Back Guarantee

We offer 100% equipment refund or exchange if your copier/ printer can’t be made to perform like new.  We will replace it with a machine of equal or greater capability absolutely free.

Offix is Solution-Driven, not “Box-Driven” — We don’t sell you a copier just to get equipment into your office, we sell the right equipment according to your needs, not ours, and if we can’t meet your needs, we will tell you up front.  So we guarantee that your Offix copier/printer will be repaired or exchanged with a copier of equal or greater capability if we can’t get it to perform like new and the 15-Month Guarantee starts all over again.

36-Month Lease Upgrade Guarantee

Technology changes and so do your business needs.  Offix makes it easy to adjust to your business growth without penalty at any time during a 12, 24, or 36 month lease.  You can upgrade without penalty at any time during the term of your lease should your business needs change — just call us and we will adjust the fit of the equipment to match your needs.

And as an added bonus we start the guarantees all over again with the new equipment.


Guaranteed Certified Technicians

Offix sends out only Canon ATSP-Certified & Sharp Platinum trained technicians so that we guarantee to fix your equipment right the first time!  What could be worse than having a technician race to your location and not fix the problem?  Offix technicians carry in excess of $7,000 worth of parts in their company vehicles.  They also have laptops to upgrade software on the spot.


Service Response Time Guarantee

If we fail to service your equipment within a 4 hour period (for 50ppm or more products) from the time you call, you will receive one month free (up to $500 on 50ppm or higher machines or up to $250 for 49ppm or lower machines) service including supplies based on your existing contract for that equipment.


95% Uptime Guarantee

If your equipment does not operate for a minimum of 95% of normal business hours in any year, we will credit your account for one month worth of service for that machine (equal to your contract allowance).

 

Free Delivery, Installation and Training — Guaranteed

Employee turnover and retraining is every company’s nightmare, but it’s a reality.  When you have new employees or the need for refresher courses on equipment, Offix is there to train at no additional charge.

Free Maintenance Contract for Any Laser Printer — Guaranteed

Offix will provide a Free Standard Maintenance Contract for any of your laser printers with the purchase and install of an OEM maintenance kit.  We service all makes and models with dedicated Laser Printer Technicians.  See our 22-Point Offix Service Smart™ Laser Printer Maintenance Program.

Service and Supply Program Based on Your Needs, Not Our’s — Guaranteed

Pay for Service and Supplies separately — On an as-needed basis.  Great if you are low-volume.  We have many different package solutions available to suit your needs.  Offix never packages your service into your lease.

Referral Program

We like to thank those who refer us with a $250 Visa gift card.

Loaner Equipment

Offix will provide a loaner of comparable existing equipment if downtime exceeds 24 - 48 business hours.

Lifetime Performance Guarantee

Offix will repair or exchange your equipment during its entire lifetime (or 7 years from last date of manufacturing) of active service within your office as long as the unit has been continually under contract with Offix.