With over 25 years in the copier and fax service industry, Ron Robey was the perfect fit for the Offix Vice President of Service position. Ron manages a team of fourteen service technicians. “I’m responsible for their daily activities and making sure that Offix supplies its customers with 100% customer satisfaction,” he comments. In addition, he makes sure his team is up to date with the latest training for the industry’s new hardware and software products.
Ron is enthusiastic about his service team has, saying “We have a great service team that works on everything from the fax line all the way up to the 105 page-per-minute copy machines, plus a full line of color equipment.”
Ron is a firm believer in leading by example, “There’s not a single thing on a daily basis that I ask my guys to do that I won’t do myself.”