Customer Satisfaction by the Numbers (Updated 2021)
At Offix, our only priority is to make our customers more efficient and happy. Many companies claim to have the “Best service in the business”, but can they really back that up with numbers and data? The truth is that few companies have a way to measure how their customer satisfaction, but we can!
Offix’s Customer Satisfaction Score (NPS) for 2020:
Proof That Our Service is the Best
At Offix, we have a system that allows us to capture feedback after every meaningful interaction with a customer, including customer service and technical assistance calls, installations and other service calls. An independent company is collecting all of the feedback and compiling it into a report that provides a Net Promoter Score®, a score between 0 and 100 that tells us how well we’re doing.
Last Year, Offix’s Net Promoter Score® was 92.81
The average North American company has a Net Promoter Score® of 30. Our score is higher than2 companies like USAA, Costco, Ritz Carlton, and Apple3. Our score for 2020 was high enough to rank us 133rd in North America!
Customer Satisfaction Industry Leader
We are proud of our success in customer satisfaction and want to share it with you. Every year, Offix compiles its Net Promoter Score® for the previous twelve months and publishes it, to show our employees and customers how well we’re doing.
CONTACT US TODAY TO LEARN HOW YOUR BUSINESS CAN BENEFIT FROM AN INDUSTRY LEADER IN SERVICE
- Ranking among US and Canada copier dealers using the Net Promoter Score® system provided by CEO Juice.
- Net Promoter Scores as published by Satmetrix Systems.
- All company names are trademarks™ or registered trademarks® of their respective holders. Use of them does not imply any affiliation with or endorsement by them. Net Promoter Score® is a trademark of Satmetrix Systems, Inc., Bain & Company, and Fred Reicheld.