MEET THE OFFIX MANAGEMENT
Our team of certified service technicians, administrative staff, and attentive solutions managers are dedicated to provide you with the best possible service. We employ the best and brightest, and we proudly offer you our dedication and the expertise we gain through innovative thinking.
Steve Valenta | President
In 1987, after working for several office equipment companies, Steve was unhappy with the limitations that these companies put on his ability to provide good customer service. He decided the only way he could provide clients with the best possible customer service would be through establishing his own business. He needed to find a product line to sell, so he bought a Canon dealership in Waynesboro which gave him the ability to sell and service Canon products. Soon after Offix was born in Northern VA.
Years later, Offix continually gets client referrals because of the excellent customer service it provides. Its team members provide quality service to all clients, whether they are single-person businesses, churches, non-profits, the Federal government, or commercial businesses.
With over 33 years in the industry, Stephen Valenta has a wealth of knowledge when it comes to all types of office technology.
Kim Valenta | Vice President
In 2003, Offix was quickly growing and needing extra help. Kim started coming into the office to help her husband Steve. Steve decided that she was such a great help that he hired her full-time.
Before starting at Offix, Kim was managing several major contracts for a large government contractor. In addition, she had gained financial experience as a controller for another company, where she dealt with pricing, and cost-analyses. She brings over 30 years of solid business experience to Offix.
Kim knows that the best part of working at Offix is the family environment, “We like to stay regimented and follow rules, but when it comes to employees, we always want to take care of them. I believe that’s why we have very little employee turnover. The employees are comfortable here, and they know that we care about them.”
Mitch Riehle | Executive Vice President
A Chicago native, Mitch left after high school to attend the United States Military Academy at West Point, N.Y. After a 10 year career as an Infantry Officer and Army Ranger, Mitch left the Army and joined ComDoc working in the Ohio, Pennsylvania, West Virginia, and New York area.
Throughout his 27 years at ComDoc/Xerox, Mitch held positions as a sales rep, major account rep, sales manager, branch manager, business development manager, director of learning and development, and vice president of sales.
Offix’s reputation is outstanding and the opportunity to work at a leading provider of technology, who is a local, growing Company with an outstanding team was perfect for Mitch and his family.
Matteo Recanatini | Director of Marketing
Born and raised in Italy, but with deep professional roots in the United States, Matteo has cut his marketing teeth in international companies, including the Mediaset Group of television companies in Europe and Beretta, in North America, where he has worked as an analyst, project and marketing manager, and director of marketing for B2B, B2C and Government divisions.
He has developed award-winning programs that have resulted in accolades by publications that included the New York Times to AdAge.
“I am excited to be part of a strong, proven team of professionals, and to help Offix reach its next milestone, as a nationwide provider of office technology”.
Matteo brings almost three decades of strategic and operational marketing experience to Offix, with a focus on customer journey and experience, digital marketing and sales process engineering.
Ron Robey | Vice President of Service
With over 25 years in the copier and fax service industry, Ron Robey was the perfect fit for the Offix Vice President of Service position. Ron manages a team of fourteen service technicians. “I’m responsible for their daily activities and making sure that Offix supplies its customers with 100% customer satisfaction,” he comments. In addition, he makes sure his team is up to date with the latest training for the industry’s new hardware and software products.
Ron is enthusiastic about his service team, saying “We have a great service team that works on everything from the fax line all the way up to the 105 page-per-minute copy machines, plus a full line of color equipment.” Ron is a firm believer in leading by example, “There’s not a single thing on a daily basis that I ask my guys to do that I won’t do myself.”
Kym Donnelly | Director of Managed Services
Kym joins OFFIX as a “next generation” sales professional, following in the footsteps of both her dad and uncle who each had 25+ years in this industry. To her, OFFIX feels a little like coming home. Kym, now with 25+ years industry experience herself, is a highly accomplished sales executive with a demonstrated track record of delivering revenues and substantial market expansions.
As an industry leader, Kym is known for leveraging her results-driven and strategic mindset to devise cutting edge solutions that consistently deliver results to her customers. She is passionate about building, transforming and growing her customer’s businesses. As an exceptional relationship builder and motivator, she has led high performing teams within culturally diverse settings. Her experience spans large enterprise, Fortune 500, and government agencies.
Jordan Sergent | Sales Manager – Norfolk
Born and raised in Hampton Roads, Jordan brings his competitive skill set and edge from his athletic background as a Division 1 baseball player to the community. His passion for top customer service and care has been evident in his role as an account executive and has smoothly transitioned with him into his Sales Manager position in our Norfolk office. The quick and effective learning approach he brings to the sales world is taught to his team of executives and put into action to high levels of success.
Jordan loves being a spokesperson for OFFIX in the Tidewater and his favorite business quote states “Success is not final; failure is not fatal: it is the courage to continue that counts.”
Caitlyn Valenta | Sales Manager – Gainesville
After receiving a degree in business administration from the College of Charleston, Caitlyn followed her parents footsteps in to the office equipment industry. She is a strong advocate for her clients and is passionate about providing the highest level of customer service. She currently leads the Northern Virginia sales team.
Contact Our Experienced Team Today
Our 190+ Years of Combined Industry Experience Can Help Save You on Your Next Machine!