Offix Service Smart® Guarantees

Peace of Mind from the Best Copier Dealer in Washington DC

Since 1999, Offix has been considered the most trusted copier dealer in Washington DC, Virginia, and Maryland. But you don’t have to take our word for it. We back our promise with some of the best guarantees in the business. This means that your selection is worry-free and risk-free.

That’s why we have a 94% customer retention rate and have been awarded Canon’s ATSP Award and ENX Magazine Dealer of the Year Award multiple years in a row.

Risk Free Selection

Selecting Offix is a sure bet. In fact, it’s a guarantee. We are so confident in our products and services that we are willing to underwrite your entire customer experience to make you just as confident as we are.

Your Satisfaction, or Your Money Back

We promise your complete satisfaction, and back it up with a 15 Month Equipment and/or Money Back Guarantee. If your copier needs repairs and we can’t get it to perform like new, we will exchange it for a copier of equal or greater capability free of charge to you.

Lifetime Performance Guarantee

Offix will repair or exchange your equipment during its entire lifetime (or 7 years from the last date of manufacturing) of active service within your office as long as the unit has been continually under contract

Response time

Once you pick us, our job has only started: we guarantee a 4-hour response time when you need us. If we fail to arrive at your service location within 4 hours of your initial call*, you will receive one month of free** service based on your existing contract for that equipment, including supplies if applicable.

* guarantee applicable to 50 ppm or higher products
** up to $500

95% Uptime

If your equipment does not operate for a minimum of 95% of normal business hours in any year, we will credit your account for one month’s worth of service for that machine (equal to your contract allowance).

ATSP Certified Technicians

We are one of the best copier and office technology dealers in Washington DC, Virginia and Maryland for a reason: The Offix service team is comprised of Canon ATSP – Certified trained technicians so your equipment will be fixed right the first time! Only the best techs from the best copier dealer Washington DC will be dispatched to your location; and, to make sure our technicians solve the problem on the first call, they carry more than $7,000 worth of parts in their company vehicles. They also have laptops to upgrade software on the spot.

Free Delivery and Installation

Free delivery is guaranteed with every lease and purchase, installation, and training to get you and your team going as fast and efficiently as possible. We also offer loaner programs to ensure a seamless business experience.

Free Training

Employee turnover and retraining is every company’s nightmare, but it’s a reality.  When you have new employees or need refresher courses on equipment, Offix is there to train at no additional charge.

Guaranteed Upgrades

We know your business does not stop, and taking advantage of upgrades is just another way to stay competitive. That’s why we offer guaranteed 36-month lease upgrades, so you always have access to the latest technology. At any time during a 12, 24, or 36-month lease, you can upgrade — just call us, and we will be happy to discuss your upgrade options.  Your account manager will adjust the fit of the equipment to match your needs.

Service and Supplies Tailored to Your Needs

Take the guesswork out of service and supply planning: let us plan for you, saving you money and time. Our programs are tailored to your needs and designed to scale with your growing business. Pay for service and supplies separately, if that is what you prefer. A need-based program is a great option for low-volume business realities. Choose from one of the many maintenance package solutions available to suit your needs. Don’t get stuck in the wrong maintenance plan.  With Offix your service package includes routine maintenance that is critical to keeping you and your team up and running.  Our competitors only repair or replace items when they break.  This can lead to serious downtime and repeated service calls for the same issues.  Call our team instead and rest easy, knowing that we do everything in our power to keep your machine at its peak performance.

Loaner Equipment

Offix will provide a free loaner of comparable existing equipment if downtime exceeds 24-48 hours.

Referral Program

Ask us about our referral program and learn how you could get up to $250.

 

* guarantee applicable to 50ppm or higher products

** up to $500