At Offix, we are so confident in our products and services that we created a list of Guarantees to make you just as confident as we are.
OFFIX CUSTOMER PERFORMANCE PROGRAMS & SERVICE SMART GUARANTEES
- 15 Month Equipment and/or Money Back Guarantee
- 36 Month Lease Upgrade Guarantee
- Guaranteed Certified Technicians
- 95% Up time Guarantee
- Free Delivery, Installation and Training – Guaranteed
- Service and Supply Program Based on Your Needs, Not Our`s – Guaranteed
- Free Maintenance Contract for Any Laser Printer – Guaranteed
- Referral Program
- Loaner Equipment
- Lifetime Performance Guarantee
General Manager, Richmond Office
Anthony Murphy is the General Manager at Offix’s Richmond facility. In addition to running the branch, he works with major accounts and helps assist the sales representatives.
When recounting his start at Offix, Anthony commented, “Steve Valenta and I grew up together, and we also worked together years ago as service technicians, before we both went into sales. In 2008, Steve approached me about starting and running the Richmond office. He knew that I had been in this line of business as long as he had. He offered me the opportunity of a lifetime to do something that I have always wanted to do—get into management and use my ability and experience, to really help other businesses.”
The best part of working at Offix is that he is working with Steve and Kim Valenta, both of whom have a real passion about their customers’ well-being. Anthony, having gone from working with a national company to a local owner, really gets to see the owner’s enthusiasm on a daily basis, stating ”I have always felt that way about customer service, too. Unfortunately, in my previous employment, I didn’t feel like I was working for customers, but felt like I was working for stockholders. Now I’m working for customers, and I see the same thing with Steve and Kim.”
General Manager, Norfolk VA Office
When Stephen Valenta decided to purchase Ken Reid Inc and increase the number of Offix locations to three, the decision of who would manage this location was not a hard one. Chris White, a leading Account Manager at the Offix Corporate office was offered the opportunity, and he took it in stride. He is loving the Hampton Roads lifestyle and all the challenges this position brings.
Chris says, “My ultimate goal is to assure that we provide the highest level of customer service to each and every customer. I encourage any customer, current or potential, to reach out to me at any time of the day with any issue or concern and I will be there to help”.
VP of Sales & Marketing
Sales and management success fueled by a strong desire to over-achieve and a commitment to self-development. Advanced working knowledge of the office automation industry. Fast learner with the ability to quickly grasp and put into action new ideas, concepts, and methods. Exceptional leadership, problem resolution, and organizational skills with a track record that demonstrates self-motivation, creativity and initiative to achieve both personal and corporate goals.Specialties:General Sales Management, Financial Forecasting and Analysis, Territory Building, Consultative Selling, Team Building, Strategic Account Management.
In 2003, Offix was quickly growing and needing extra help. Kim started coming into the office to help her husband Steve. Steve decided that she was such a great help that he hired her full-time.
Before starting at Offix, Kim was managing several major contracts for a large government contractor. In addition, she had gained financial experience as a controller for another company, where she dealt with pricing, and cost-analyses. She brings over 30 years of solid business experience to Offix.
Kim knows that the best part of working at Offix is the family environment, “We like to stay regimented and follow rules, but when it comes to employees, we always want to take care of them. I believe that’s why we have very little employee turnover. The employees are comfortable here, and they know that we care about them.”
Vice President of Service
With over 25 years in the copier and fax service industry, Ron Robey was the perfect fit for the Offix Vice President of Service position. Ron manages a team of fourteen service technicians. “I’m responsible for their daily activities and making sure that Offix supplies its customers with 100% customer satisfaction,” he comments. In addition, he makes sure his team is up to date with the latest training for the industry’s new hardware and software products.
Ron is enthusiastic about his service team has, saying “We have a great service team that works on everything from the fax line all the way up to the 105 page-per-minute copy machines, plus a full line of color equipment.”Ron is a firm believer in leading by example, “There’s not a single thing on a daily basis that I ask my guys to do that I won’t do myself.”
In 1987, after working for several office equipment companies, Steve was unhappy with the limitations that these companies put on his ability to provide good customer service. He decided the only way he could provide clients with the best possible customer service would be through establishing his own business. He needed to find a product line to sell, so he bought a Canon dealership in Waynesboro which gave him the ability to sell and service Canon products. Soon after Offix was born in Northern VA.
Years later, Offix continually gets client referrals because of the excellent customer service it provides. Its team members provide quality service to all clients, whether they are single-person businesses, churches, non-profits, the Federal government, or commercial businesses.
With over 33 years in the industry, Stephen Valenta has a wealth of knowledge when it comes to all types of office technology.