Offix Service Smart® Guarantees
Peace of Mind from the Best Copier Dealer in Washington DC
Since 1999, Offix has been considered the most trusted copier dealer in Washington DC, Virginia and Maryland. But you don’t have to take our word for it. We back our promise with some of the best guarantees in the business. This means that your selection is worry-free and risk-free.
That’s why we have a 94% customer retention rate and have been awarded Canon’s ATSP Award and ENX Magazine Dealer of the Year Award multiple years in a row.
Risk Free Selection
Selecting Offix is a sure bet. In fact, it’s a guarantee. We are so confident in our products and services that we are willing to underwrite your entire customer experience to make you just as confident as we are.
Your Satisfaction, or Your Money Back
We promise your complete satisfaction, and back it up with a 15 Month Equipment and/or Money Back Guarantee. If your copier needs repairs and we can’t get it to perform like new, we will exchange it for a copier of equal or greater capability free of charge to you.
Lifetime Performance Guarantee
Offix will repair or exchange your equipment during its entire lifetime (or 7 years from last date of manufacturing) of active service within your office as long as the unit has been continually under contract
Contact Us for a No-Obligation Quote
Response time
Once you pick us, our job has only started: we guarantee a 4-hour response time when you need us. If we fail to arrive at your service location within 4-hours of your initial call*, you will receive one-month free** service based on your existing contract for that equipment, including supplies if applicable.
* guarantee applicable to 50 ppm or higher products
** up to $500
95% Uptime
If your equipment does not operate for a minimum of 95% of normal business hours in any year, we will credit your account for one-month worth of service for that machine (equal to your contract allowance).
ATSP Certified Technicians
We are one of the best copier and office technology dealers in Washington DC, Virginia and Maryland for a reason: Offix service team is comprised of Canon ATSP – Certified trained technicians so your equipment will be fixed right the first time! Only the best techs from the best copier dealer Washington DC will be dispatched to your location; and, to make sure our technicians solve the problem on the first call, they carry more than $7,000 worth of parts in their company vehicles. They also have laptops to upgrade software on the spot.
Free Delivery and Installation
Free delivery is guaranteed with every lease and purchase, along with installation and training to get you and your team going as fast and as efficiently as possible. We also offer loaner programs to ensure a seamless business experience.
Free Training
Employee turnover and retraining is every company’s nightmare, but it’s a reality. When you have new employees or the need for refresher courses on equipment, Offix is there to train at no additional charge.
Guaranteed Upgrades
We know your business does not stop, and taking advantage of upgrades is just another way to stay competitive. That’s why we offer guaranteed 36-month lease upgrades, so you always have access to the latest technology. At any time during a 12, 24, or 36 month lease, you can upgrade — just call us and we will be happy to discuss your upgrade options. Your account manager will adjust the fit of the equipment to match your needs.
Service and Supplies Tailored to Your Needs
Take the guesswork out of service and supply planning: let us do the planning for you, and save you money and time. Our programs are tailored to your needs and designed to scale with your growing business. Pay for service and supplies separately, if that is what you prefer. A need-based program is a great option for low-volume business realities. Choose from one of the many maintenance package solutions available to suit your needs. Don’t get stuck in the wrong maintenance plan. With Offix your service package includes routine maintenance that is critical to keeping you and your team up and running. Our competitors only repair or replace items when they break. This can lead to serious down time and repeated service calls for the same issues. Call our team instead and rest easy knowing that we do everything in our power to keep your machine at it’s peak performance.
Loaner Equipment
Offix will provide a free loaner of comparable existing equipment if downtime exceeds 24-48 hours.
Referral Program
Ask us about our referral program and learn how you could get up to $250.
* guarantee applicable to 50ppm or higher products
** up to $500
Contact Us for a No-Obligation Quote
Why Offix is the Best Copier Dealer in Washington DC, Virginia and Maryland
We’ll let our Google Review speak for themselves, to show you why Offix is the preferred place to buy or lease a business copier in Washington DC. Check out what others are saying about our customer service, our tech team and our consultants.
Offix
13525 Wellington Center Circle Ste 107, Gainesville
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Great service. Technicians are polite and knowledgeable. Service is fast as well.
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Very pleased with the service from OFFIX. Very prompt & professional. Great communication and I always learn something from the technicians.
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Attentive customer service, I highly recommend Offix for all your office equipment needs.
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Offix has been the mainstay of the success of our office equipment for the last 20+ years. They are always here at a moment's notice to repair something or instruct us on how to use the equipment. We always feel we have received the … More best care, products and prices available for our needs.
Thank you Offix! -
Needed to have a printer serviced for a small consulting service. Response was uncommonly efficient. Got E_mail from Violet Robinson that was clean and direct to the point. Got a call from Joe Cox, the technician that was able to handle … More the call the same day (unexpected). He accurately predicted the problem prior to disassembling and confirming the issue. Enjoyed watching his work - from a respectful distance. Waiting on proposal to fix the issue.
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Outstanding and Quality Service! You get the best "communication" and the interpersonal touch you get from the time you place a service call to the very end. Very patience and don't make you fell dumb when you don't … More know the "tech talk". One particular technician "Jeremy " is "Great" he is like no other, including the rest of the IT department and staff at Offix is "Outstanding too. Thank you!
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Anytime I have an issue with my printer one email is all it takes to get repair service. No back and forth, no hassle. Within 24 hours too! Because of their amazing service I have had little to no down time. Previous companies Ive used … More I had a minimum of 2 days down. Excellent service!
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Excellent service. The entire customer service team is absolutely "outstanding". It's hard finding quality service like Offix. Thank you
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We have been using Offix for a little over a year now. Great company, no issues at all, great customer service. Our rep, Casie Boyd is the best! She always calls and stops by to make sure everything is working properly and if we need … More anything. Casie goes above and beyond and we really appreciate her. Thank you for taking care of us! -
Maybe giving 1 star and writing a review about the terrible customer service will actually get someone to call me back? The company does not seem to have their act together. My sales rep was very nice despite the young lady who came with … More him the second time and under minded everything he said even though he was correct. Not very professional but decided to still give them a chance. Then a few months into using them, I get a past due invoice for a 2 month period even though I pay monthly and it seemed the wanted to start charging my contract prior to us even having the machine so I called and emailed and called again and emailed again then finally spoke to someone who said I would get a call back because "yes, something doesn't seem right" but yet still no call, only another "past due" notice. I would NOT recommend this company and will never use them again.
Update 7/7/21..... Received another past due notice and sent another email. I did get a response this time to clarify the account. Issue resolved. Still unable to give 5 star at this time however I look forward improved service and hope I can get it to a Five. -
Excellent Service and Great Customer Support
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Offix has been the best provider of equipment and service we have ever had in the 26 years we have been in business. I would recommend them to anyone without hesitation -
Great customer service! Our technician John was very helpful and informative. -
Plain and simple facts: Great Staff. Great Machines. The rare time we need Service calls and techs, they are unmatched. Printer down, tech here in less time than it takes to order lunch delivery. 5+ year customer, many more years to come. … More -
Offix promptly came out and fixed our copier issue.
Technician was prompt. Exactly when he said he would arrive. He was professional and extremely personable. He fixed the problem. Explained what he did and was a pleasure to have come … More out to fix our copier. -
We have been using Offix since 2013 and we have found their service people to be very responsive, professional, and friendly. They pay close attention to detail and keep our copiers running smoothly. We have purchased two copiers from them … More so far and have been very pleased with the product and especially the service. Outstanding customer service!!! -
Offix is extremely responsive and attentive to our needs! Thank you to your staff for helping our business run smoothly. -
Great company. Friendly service, response time and follow through is a step above. Even if there is an issue how they handle it makes it better. Try them, you will not be disappointed. -
We have been a client for several years now and the service has and continues to be reliable and exceeds expectations. The response time is very quick and they are always willing to work around our schedule. Thank you so much Offix! ~Grace … More Bible Church in Marshall, VA. -
Offix has been providing my Company with "Excellent" services for many years. We are extremely happy with them, and would recommend them in a New York second! Great Team & Company! Thank You OFFIX, you all ROCK! -
The colors on my sharp printer were all off red was coming out pink and yellow was showing beige...Offix came out the same day within two hours of the call and fixed the machine...they are an awesome company and I would recommend them … More to anyone needing printer assistance. -
Offix has been providing my Company with "Excellent" services for many years. We are extremely happy with them, and would recommend them in a New York second! Great Team & Company! Thank You OFFIX, you all ROCK!
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Casie is such a huge asset to Offix!! So enjoyed working with her! She is always smiling! She makes everyone around her want to smile. 🙂 I will refer your company to others because of her outstanding customer service. Wishing her … More all the best. -
I've worked for a local small business in the IT department for 7 years. We had two really old Multifunction Printers (MFP) that Offix was able to service, and we recently purchased a brand new one from them.
We've been using … More Offix for a couple years now. Whenever there's a problem they are very quick to respond and get the printer(s) back up and running in no time! I highly recommend Offix if you're like most people and hate printers. -
Wow! What a great experience. We are a small business and needed options to scale our business to the next level. From day one when we spoke to the owners Steve and Kim about copiers, they really made us feel great about the value of what … More we were purchasing. They educated us on why we should choose specific equipment. In fact, they helped us with the newest option which wasn’t even out yet. They explained how it was going to complement our ever growing business and offer quick solutions for our clients. From their sales team, to the their technicians, we are so thankful we made the decision to use Offix. Our business is thriving because of the resources that we have to offer. We look forward to referring you to all of our friends and family. Best of luck!
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My small business (Versivo) has had the pleasure of doing business with Offix for several years now. We aren’t a high volume shop, but the team at Offix always makes us feel like we are their most important customer. I’m always impressed … More with how quickly we receive supplies and/or a competent technician onsite with a positive attitude when we have an issue that we don’t have the time or talent to resolve on our own.Not only do we receive consistent, top notch service, Offix has reduced our overall print costs. Thanks Offix. Keep doing what your doing!
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Calvert Masonry, Inc. signed a new agreement when we received a new copier for our office. We now have two reliable copiers. Offix is one company that you don't come across very often. They are proactive! They reach out to you … More to ensure everything is working for you thru out the year. They don't wait for us to contact them with a issue. Having a reliable copier in your office is essential and Offix does a fantastic job for us. Thank you Caitlyn Valenta for always checking up on us.
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Was hesitant about making a change from individual printers but don't know why I waited. Casey and everyone at Offix has been wonderful to work with and printing, scanning, faxing is a breeze now and so much faster. Love working … More with them.
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Awesome! We were in need of a reliable copier, and they were so attentive and helpful! Highly recommend them! Casie Boyd is the best, always helpful and such a pleasure to work with!
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We have been with Offix for awhile now and love our copier. Casie is my "Go To" girl! She has been wonderful. Thank you
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Our organization has leased four copiers from this company over the last decade. We have been very pleased with their pricing and customer service.
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Pleasure to work with super responsive wouldn't think about using anyone else
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Very friendly employees
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