Offix Service Smart® Guarantees
Peace of Mind from the Best Copier Dealer in Washington DC
Since 1999, Offix has been considered the most trusted copier dealer in Washington DC, Virginia and Maryland. But you don’t have to take our word for it. We back our promise with some of the best guarantees in the business. This means that your selection is worry-free and risk-free.
That’s why we have a 94% customer retention rate and have been awarded Canon’s ATSP Award and ENX Magazine Dealer of the Year Award multiple years in a row.
Risk Free Selection
Selecting Offix is a sure bet. In fact, it’s a guarantee. We are so confident in our products and services that we are willing to underwrite your entire customer experience to make you just as confident as we are.
Your Satisfaction, or Your Money Back
We promise your complete satisfaction, and back it up with a 15 Month Equipment and/or Money Back Guarantee. If your copier needs repairs and we can’t get it to perform like new, we will exchange it for a copier of equal or greater capability free of charge to you.
Lifetime Performance Guarantee
Offix will repair or exchange your equipment during its entire lifetime (or 7 years from last date of manufacturing) of active service within your office as long as the unit has been continually under contract
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Response time
Once you pick us, our job has only started: we guarantee a 4-hour response time when you need us. If we fail to arrive at your service location within 4-hours of your initial call*, you will receive one-month free** service based on your existing contract for that equipment, including supplies if applicable.
95% Uptime
If your equipment does not operate for a minimum of 95% of normal business hours in any year, we will credit your account for one-month worth of service for that machine (equal to your contract allowance).
Guaranteed ATSP Certified Technicians
We are one of the best copier and office technology dealers in Washington DC, Virginia and Maryland for a reason: Offix sends out only Canon ATSP- Certified & Sharp Platinum trained technicians so your equipment will be fixed right the first time! Only the best techs from the best copier dealer Washington DC will be dispatched to your location; and, to make sure our technicians solve the problem on the first call, they carry more than $7,000 worth of parts in their company vehicles. They also have laptops to upgrade software on the spot.
Free Delivery and Installation
Free delivery is guaranteed with every lease and purchase, along with installation and training to get you and your team going as fast and as efficiently as possible. We also offer loaner programs to ensure a seamless business experience, and guaranteed free maintenance contract on every laser printer.
Free Training
Employee turnover and retraining is every company’s nightmare, but it’s a reality. When you have new employees or the need for refresher courses on equipment, Offix is there to train at no additional charge.
Guaranteed Upgrades
We know your business does not stop, and taking advantage of upgrades is just another way to stay competitive. That’s why we offer guaranteed 36-month lease upgrades, so you always have access to the latest technology. At any time during a 12, 24, or 36 month lease, you can upgrade without penalty — just call us and we will adjust the fit of the equipment to match your needs. And your guarantees start all over again with the new equipment!
Service and Supplies Tailored to Your Needs
Take the guesswork out of service and supply planning: let us do the planning for you, and save you money and time. Our programs are tailored to your needs and designed to scale with your growing business. Pay for service and supplies separately, if that is what you prefer. A need-based program is a great option for low-volume business realities. Choose from one of the many maintenance package solutions available to suit your needs. Don’t get stuck in a maintenance plan you don’t need: some of our competitors will package your service into your lease, forcing you into services you may not need or want. Offix never packages your service into your lease.
Loaner Equipment
Offix will provide a free loaner of comparable existing equipment if downtime exceeds 24-48 hours.
Referral Program
Ask us about our referral program and learn how you could get up to $250.
* guarantee applicable to 50ppm or higher products
** up to $500
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Why Offix is the Best Copier Dealer in Washington DC, Virginia and Maryland
We’ll let our Google Review speak for themselves, to show you why Offix is the preferred place to buy or lease a business copier in Washington DC. Check out what others are saying about our customer service, our tech team and our consultants.
Offix
13525 Wellington Center Circle #107, Gainesville
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Offix has been the mainstay of the success of our office equipment for the last 20+ years. They are always here at a moment's notice to repair something or instruct us on how to use the equipment. We always feel we have received the … More best care, products and prices available for our needs.
Thank you Offix! -
Outstanding and Quality Service! You get the best "communication" and the interpersonal touch you get from the time you place a service call to the very end. Very patience and don't make you fell dumb when you don't … More know the "tech talk". One particular technician "Jeremy " is "Great" he is like no other, including the rest of the IT department and staff at Offix is "Outstanding too. Thank you!
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Anytime I have an issue with my printer one email is all it takes to get repair service. No back and forth, no hassle. Within 24 hours too! Because of their amazing service I have had little to no down time. Previous companies Ive used … More I had a minimum of 2 days down. Excellent service!
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Maybe giving 1 star and writing a review about the terrible customer service will actually get someone to call me back? The company does not seem to have their act together. My sales rep was very nice despite the young lady who came with … More him the second time and under minded everything he said even though he was correct. Not very professional but decided to still give them a chance. Then a few months into using them, I get a past due invoice for a 2 month period even though I pay monthly and it seemed the wanted to start charging my contract prior to us even having the machine so I called and emailed and called again and emailed again then finally spoke to someone who said I would get a call back because "yes, something doesn't seem right" but yet still no call, only another "past due" notice. I would NOT recommend this company and will never use them again.
Update 7/7/21..... Received another past due notice and sent another email. I did get a response this time to clarify the account. Issue resolved. Still unable to give 5 star at this time however I look forward improved service and hope I can get it to a Five. -
We have been using Offix for a little over a year now. Great company, no issues at all, great customer service. Our rep, Casie Boyd is the best! She always calls and stops by to make sure everything is working properly and if we need … More anything. Casie goes above and beyond and we really appreciate her. Thank you for taking care of us!
