Figuring out how to improve your medical office’s efficiency can initially seem like a challenge. From patient experience to staff performance to billing methods, it can sometimes be difficult to identify which problems need to be addressed first and which solutions are best. This article will present a few simple tech solutions that address common office inefficiencies.
At Offix, we are all about efficiencies, and have substantial experience in the healthcare market document management.
Use Online Scheduling
Online scheduling allows patients to directly schedule appointments with their physicians. This seemingly simple alternative can actually make a big difference for both your patients and your staff. This function gives patients much more flexibility and more immediate access to doctors while simultaneously improving the patient experience by eliminating long wait times. The ability for patients to directly schedule their own appointments can also drastically free up staff’s time and enable them to focus on what’s happening in the physical clinic without a constantly ringing phone.
Use Text-based Medical Billing
Text-based medical billing is another way to increase office efficiency. Through text-based medical billing, providers send billing information to patients through text. The text contains a link that takes patients to a page where they can make direct payments. This simplifies the process for both patients and staff. In addition, text-based medical billing can make the billing process much quicker. When billing is done the traditional paper way, it can take multiple invoices over the span of multiple 30-day billing cycles for patients to pay their bills. Through direct text-based medical billing, the process is simpler and more direct—patients can pay their bills same-day.
Use Check-in Kiosks
A patient check-in kiosk is a form of software that shifts the responsibility of checking patients in for appointments from staff to an i-pad or other electronic device. Not only can using this software lighten the load of your staff but it can also enable smaller wait-times for patients, more comprehensive data collection, and can help patients feel more comfortable. Patients tend to be more at ease when supplying personal information when they can simply input it into a questionnaire rather than discuss their situation with a relatively new face. In addition, there are various types of kiosks that can be tailored to your office’s specific needs—with the right research, you can find the best option for you.
As medical practices need to cope with (and are most vulnerable to) the difficulties and threats of the COVID-19 pandemic, touchless solutions become particularly important; solutions like Offix’s Touchless Temperature Detection Kiosk allows practices to identify patience who exhibit temperatures above a preset threshold and advise staff. All without direct interaction.
Whether you work in a hospital, a family practice, or in a clinic, making your office more efficient is always a priority. Of the many solutions out there, different advances in technology can provide easy simple solutions to many different common medical office problems. By better streamlining your office’s functions with tech solutions, you will be able to both maximize the productivity of staff and improve patient experience.
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