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VoIP for Business in Richmond

The most important part of any successful business is its level of communication. And to be the best business in Richmond, Virginia, you need to leverage a VoIP system.

What Is VoIP and How Does It Work?

VoIP (also known as Voice over Internet Protocol) is the 21st century’s solution to reliable, cost-effective, and enhanced personal and business communications. With crystal-clear sound and full flexibility for your business, VoIP works by allowing users to place calls over an internet connection rather than traditional telephone lines. Because the phone system is cloud-based, VoIP enables you to “cut the cord” with your phone company which cuts costs and can greatly improve your call performance and capabilities!

Best features of business VOIP systems

Even though VoIP eliminates the need for traditional phone services, you can still receive and place calls to your coworkers and customers as you normally would. The real difference is the cost savings recognized by your business and the improvement in productivity. A typical Richmond business can use VoIP and gain access to hundreds of call management and productivity features that are unavailable with standard phone lines! By using these VoIP features, your business is able to streamline its internal and external communications and improve efficiencies and performance!


Why Your Richmond Business Needs to Switch to VoIP

Although some companies may feel more comfortable using the same conventional phone system, the benefits of switching to VoIP far outweigh the trouble of replacing your service. Switching to a VoIP service like TELEcloud (powered by RingByName), allows you to lower your costs, use modernized equipment, and add functional capabilities to help improve your external and internal communications.

Lower Service and Equipment Costs

Traditional phone companies require businesses to purchases phones, a switch, a server, and a license when signing up for phone service. When you sign up for a VoIP service, you only have to pay a low monthly cost for the service, everything else is optional! According to a Microsoft survey, 82% of companies saw savings when switching to a cloud-based VoIP service like TELEcloud.

VoIP costs are minimal compared to traditional phone lines because of how outdated and large the conventional phone lines are. These outdated systems not only are slower than VoIP, they often require regular maintenance, a cost that gets passed on down to customers. Additionally, VoIP call costs are reduced for domestic and international calls. A small business in Richmond could save as much as 40% on local calls and 90% on international calls when switching to a VoIP service.

High Quality and Reliable Service

When you pair VoIP services with a reliable, stable internet connection, you never have to worry about your calls dropping. Because you are using an internet connection, you can expect to hear and speak with crystal clear audio quality.

Flexibility and Feature-rich

By using a flexible service like VoIP, your Richmond business can stand out from the competition. When using VoIP, as long as your device has an internet connection, you can use it to talk to your customers or coworkers. That means you can use your cell phone, tablet, laptop, or desktop computer to place and take calls, or you can purchase inexpensive VoIP compatible phones that function like regular desk phones. One of the benefits of being so versatile is that your calls can reach you at your desk, at home, or on the go, meaning you never have to miss a call again!

Because VoIP services like TELEcloud are feature-rich, you can integrate dozens of tools into your VoIP phone service like call forwarding, virtual assistants, CRM management, business SMS, and many more at little to no extra cost! A VoIP service can help your Richmond business and its employees accomplish more while spending less time communicating.

Choosing the Best Business VoIP Service In Richmond, VA

Searching for a new business service like VoIP can feel overwhelming at first, especially with so many options out there. While this may seem like a barrier when trying to get a new service, you can actually use the crowded field to your advantage. Having multiple options means that you can compare all of the pricing, features, and the company’s reputation

When you look for the best business VoIP provider in Richmond, you’ll find that other services claim to offer the best pricing, the most features, or claim to be the most reputable company around. You can find all three of those qualities in just one local VoIP service: TELEcloud. TELEcloud is Offix’s select business VoIP service that we offer to businesses in the Richmond metropolitan area. For the past 20 years, Offix has been a leading office technology solutions provider in Richmond and the entire state of Virginia. It is our mission to help you save time and money during and after the acquisition of new office technology for your business.

VoIP Services and Features for Richmond Businesses

Have you ever heard of the phrase “getting the most bang for your buck?” When you sign up for a business VoIP service you get the most value for what you pay. With traditional phone networks like Verizon, Vonage, and AT&T, you get standard features like voicemail, caller ID, and extensions. However, with VoIP services like TELEcloud, you can get the features you already use plus VoIP exclusive features at little to no extra cost!

Popular VoIP features Richmond businesses use include:

  • Free International Calls: Since our VoIP phones are connected to your internet and not through a separate phone line, international calls are at no extra cost (you would only be paying for VoIP service and an internet connection).
  • Voicemail Transcripts: If you own an Apple iPhone, you may already be familiar with voicemail transcripts. VoIP services give you the option to read your voicemails instead of listening to them, giving you more time
  • Video Calls: Video calls mean more meaningful conversations with customers, coworkers, and clients with built-in video calling to VoIP systems!
  • CRM Integrations: VoIP phone systems can be synced with customer relationship management (CRM) software such as Salesforce, Zendesk, or ActiveCampaign. This means that you know who is calling you before you even pick up the phone, the call can be logged into your CRM, and calls can even be made directly from your CRM platform. These types of integrations allow your employees to be more efficient and for them to make more meaningful conversations.

In addition to these features, a VoIP service from Offix has so much more to offer your Richmond business. Some of the other features we can offer your business include: virtual attendants, reporting and analytics, do not disturb, call forwarding, E911, number portability, dial by name, simultaneous ring, and find me and follow me calling. All of these features are at little to no extra cost to our service plans and can save your business time and money!

Cloud-Based Support and Customer Service

Did you know telephone companies can cut off your service if your call volume increases? More than likely you have a contract that limits your call volume, even if you start to grow. With VoIP services like TELEcloud, you never have to worry about a telephone company again. As long as you’re connected to the internet, you can make and take calls from your computer, tablet, phone, or VoIP phone. Moreover, you no longer have to worry about fees associated with service calls, setting up new hardware, or international calls.

Unlike regular phone solutions, VoIP phones are easy to use, saving your business the headaches of setting up, adding users, and managing your phone system. With most VoIP services, including TELEcloud, you also get full cloud-based support and customer service whenever you need it. Get support ranging from pre-sales support, onboarding support, and continuous support and education about your custom VoIP solution.

Your Customized Richmond VoIP Business Solution

Whether you have multiple locations or a single office, we can help you find a VoIP solution that works perfectly for your business. Whether you have meetings and conferences throughout the day or are constantly on the go, Offix can provide your business with the appropriate equipment and VoIP features that you will need to communicate with your clients and team effectively.