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13525 Wellington Center Circle, Suite 107 Gainesville, VA 20155

Why You Should Choose Offix

As one of the best and most awarded dealers of office technology in Washington DC, Virginia and Maryland, we have big shoes to fill. But we take our mission to make businesses more efficient seriously, and our 94.5% customer retention rate confirms it. We also know that you want to choose the best dealer for copiers, printers and postage meters: a dealer you can trust. That’s why we created our Service Smart® Guarantees.

Our Reviews Speak for Themselves!

Offix IconOffix

13525 Wellington Center Circle #107, Gainesville

4.8 34 reviews

  • Avatar Tonya Falls ★★★★★ 3 months ago
    Outstanding and Quality Service! You get the best "communication" and the interpersonal touch you get from the time you place a service call to the very end. Very patience and don't make you fell dumb when you don't … More know the "tech talk". One particular technician "Jeremy " is "Great" he is like no other, including the rest of the IT department and staff at Offix is "Outstanding too. Thank you!
  • Avatar Ann Whitney ★★★★★ 6 months ago
    Offix has been the mainstay of the success of our office equipment for the last 20+ years. They are always here at a moment's notice to repair something or instruct us on how to use the equipment. We always feel we have received the … More best care, products and prices available for our needs.
    Thank you Offix!
  • Avatar Dawn Walker ★★★★★ a year ago
    Anytime I have an issue with my printer one email is all it takes to get repair service. No back and forth, no hassle. Within 24 hours too! Because of their amazing service I have had little to no down time. Previous companies Ive used … More I had a minimum of 2 days down. Excellent service!
  • Avatar Jc Wdkindt ★★★☆☆ a year ago
    Maybe giving 1 star and writing a review about the terrible customer service will actually get someone to call me back? The company does not seem to have their act together. My sales rep was very nice despite the young lady who came with … More him the second time and under minded everything he said even though he was correct. Not very professional but decided to still give them a chance. Then a few months into using them, I get a past due invoice for a 2 month period even though I pay monthly and it seemed the wanted to start charging my contract prior to us even having the machine so I called and emailed and called again and emailed again then finally spoke to someone who said I would get a call back because "yes, something doesn't seem right" but yet still no call, only another "past due" notice. I would NOT recommend this company and will never use them again.
    Update 7/7/21..... Received another past due notice and sent another email. I did get a response this time to clarify the account. Issue resolved. Still unable to give 5 star at this time however I look forward improved service and hope I can get it to a Five.
  • Avatar Hemchand hemraj ★★★★★ 4 months ago
    Excellent Service and Great Customer Support

OUR SERVICE SMART™️ GUARANTEES

⏱ 2.5 hours average response time & service response time guarantee

? 15-month money-back guarantee

? Guaranteed certified technicians, including ATSP certification

? Nationwide Service

? Local decision-making ability, with 3 Locations in Virginia, covering 80% of the State

? Award-winning dealer

? Turnkey solutions to reduce vendor management cost

? 95% uptime guarantee with loaner equipment available

? Free delivery, installation and training

⏫ Lease upgrade guarantee

? Referral program

? Service and supplies based on your needs

Our Process

Our approach is unique: deploy a suite of customized technology solutions aimed at making our clients more profitable. We achieve this by partnering with many leading manufacturers, allowing us to draw from industry-leading tools, hardware and software. This is how we help businesses develop smart workplace strategies that solve office technology frustration and streamline document organization. The Offix family of brands includes Canon, SharpOcé, Kip, HP, FP mailing solutions, and Duplo, available for lease, rental or purchase.

Today Offix is one of the few dealerships with industry-leading Canon ATSP (Association of Technical Service Professionals) Certified Service Technicians for 12 years running! We offer maintenance packages with a guaranteed response time as short as 2 hours, so you can rest assured that our Certified Technicians are on their way to service your accounts quickly whenever you need us.

Offix Core Values

INTEGRITY AND TRUST

We act with honesty and adhere to the highest standards of moral and ethical values and principles through our personal and professional behavior to gain the trust and respect of others.

CUSTOMER ORIENTATION

We discover what is internally and externally important to our customers, and respond accordingly.

BUSINESS KNOWLEDGE

We understand the industry, so we are able to create the processes needed by our customers and produce the results they want and need.

JOB KNOWLEDGE

We achieve and maintain technical and professional proficiency related to our current job positions and areas of expertise.

EFFECTIVE COMMUNICATION

We interact in a clear and compelling way which builds understanding and commitment between ourselves and our customers.

RELATIONSHIP BUILDING

We build and sustain productive working relationships, and respect and value diversity among people.

FLEXIBILITY

We change course swiftly and purposefully when the needs of business change.

RESULTS ORIENTED

We drive issues to closure and get the job done.
If these things matter to you, and they sound like skills you want to develop, we offer competitive salaries and benefits and invite you to explore the many career opportunities available at Offix.