As one of the best and most awarded dealers of office technology in Washington DC, Virginia and Maryland, we have big shoes to fill. But we take our mission to make businesses more efficient seriously, and our 94.5% customer retention rate confirms it. We also know that you want to choose the best dealer for copiers, printers and postage meters: a dealer you can trust. That’s why we created our Service Smart® Guarantees.
Our Reviews Speak for Themselves!
13525 Wellington Center Circle Ste 107, Gainesville
Plain and simple facts: Great Staff. Great Machines. The rare time we need Service calls and techs, they are unmatched. Printer down, tech here in less time than it takes to order lunch delivery. 5+ year customer, many more years to come.… More
Offix promptly came out and fixed our copier issue. Technician was prompt. Exactly when he said he would arrive. He was professional and extremely personable. He fixed the problem. Explained what he did and was a pleasure to have come… More out to fix our copier.
We have been using Offix since 2013 and we have found their service people to be very responsive, professional, and friendly. They pay close attention to detail and keep our copiers running smoothly. We have purchased two copiers from them… More so far and have been very pleased with the product and especially the service. Outstanding customer service!!!
OUR SERVICE SMART™️ GUARANTEES
⏱ 2.5 hours average response time & service response time guarantee
? 15-month money-back guarantee
? Guaranteed certified technicians, including ATSP certification
? Nationwide Service
? Local decision-making ability, with 3 Locations in Virginia, covering 80% of the State
? Award-winning dealer
? Turnkey solutions to reduce vendor management cost
? 95% uptime guarantee with loaner equipment available
Our approach is unique: deploy a suite of customized technology solutions aimed at making our clients more profitable. We achieve this by partnering with many leading manufacturers, allowing us to draw from industry-leading tools, hardware and software. This is how we help businesses develop smart workplace strategies that solve office technology frustration and streamline document organization. The Offix family of brands includes Canon, Sharp, Océ, Kip, HP, FP mailing solutions, and Duplo, available for lease, rental or purchase.
Today Offix is one of the few dealerships with industry-leading Canon ATSP (Association of Technical Service Professionals) Certified Service Technicians for 12 years running! We offer maintenance packages with a guaranteed response time as short as 2 hours, so you can rest assured that our Certified Technicians are on their way to service your accounts quickly whenever you need us.
Offix Core Values
INTEGRITY AND TRUST
We act with honesty and adhere to the highest standards of moral and ethical values and principles through our personal and professional behavior to gain the trust and respect of others.
We discover what is internally and externally important to our customers, and respond accordingly.
We understand the industry, so we are able to create the processes needed by our customers and produce the results they want and need.
We achieve and maintain technical and professional proficiency related to our current job positions and areas of expertise.
We interact in a clear and compelling way which builds understanding and commitment between ourselves and our customers.
We build and sustain productive working relationships, and respect and value diversity among people.
We change course swiftly and purposefully when the needs of business change.
We drive issues to closure and get the job done.
If these things matter to you, and they sound like skills you want to develop, we offer competitive salaries and benefits and invite you to explore the many career opportunities available at Offix.